This accessibility statement applies to the Quit Ready website, run by Leicestershire County Council.

We have tried to design this site to be as accessible and useable as possible for every user. For example, you should be able to:

  • Zoom in up to 300% without the text spilling off the screen
  • Change colours, contrast levels and fonts
  • Navigate most of the website using just a keyboard
  • Navigate most of the website using speech recognition software
  • Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
  • View text transcripts of audio content of videos

We have also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability. Please find other useful links throughout this statement.

How accessible this website is

We know some parts of this website are not fully accessible:

  • Our videos don’t have captions.

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille, contact Public Health:


Telephone: 0116 305 0705

Address: Public Health Department, Leicestershire County Council, County Hall, Glenfield, Leicestershire, LE3 8TB

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Contacting us by phone or visiting us in person

Our reception has audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter. We also use Relay UK, a free app from BT which can help people with hearing and speech difficulties to communicate over the phone.

Technical information about this website’s accessibility

Leicestershire County Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard

Non-accessible content

The content listed below is non-accessible for the following reasons:

  • Our videos don’t have captions. Anyone needing captions are advised to open the video in YouTube and add auto-generated subtitles. This fails WCAG 2.1 success criterion 2.2 Captions (Prerecorded).

We’re constantly looking at ways in which we can make the site better for everyone to use. If you have any concerns, queries or suggestions, they can be raised via the contact details outlined above.

What we’re doing to improve accessibility

We will regularly review the accessibility of this website with automated testing using the Lighthouse and WAVE accessibility tools. We will also conduct manual testing exercises, and review any issues reported by users of the website. We will work with our developer to make improvements.

Preparation of this accessibility statement

This statement was prepared on 23 September 2020. It was last reviewed on 27 April 2021.

This website was last tested on 12 April 2021. We did our own testing using the Lighthouse and WAVE accessibility tools. We have also conducted manual testing exercises.

We tested every page of the website.

Google Translate

If you don’t speak English, you can use Google Translate to translate the information on our website.

  1. Go to Google Translate
  2. Click on the link in the box on the right-hand side
  3. Choose the language to translate into at the top of the page
  4. You will then be able the read our website in your chosen language